Catering Terms and Conditions

MENU SELECTION

All our menus have been designed to give you a balanced selection. This is based on seasonal availability, ratio of meat, fish and vegetarian, colour, cooking processes and variety of textures. We only use the freshest ingredients from nominated suppliers.

Most dietary requirements can be catered for with advance notice, including vegan, gluten free, dairy free, nut free. All dietary meals will be individually served.

BOOKING

Provisionally booked dates will be held for 14 days and can only be confirmed once the deposit and the booking form have been received.

In the event that another customer wishes to book an event for the same date as the event prior to the customer having paid any deposit, we will notify the customer and request payment of the deposit within 48 hours of notification in order to secure the provisional date allocated to the event.

The customer must notify the supplier of final attendee numbers for the event no later than 7 days in advance of the event, as well as confirming all other provisional details such as any special dietary requirements.

CANCELLATION

The customer acknowledges and recognises that Wild Plates Catering needs to purchase food and other consumables, and therefore any cancellation within 14 days of the event will be subject to us retaining your deposit. Any cancellation up to 48 HRS before the event will be subject to the full fee. Similarly, a significant reduction in your party numbers within a 7 day period prior to your event may still be liable for the original amount quoted for.

SUPPLIER REQUIREMENTS

Wild Plates Catering requires access to the location for setting up equipment and services, ideally the day before the event, if not in good time on the day of the event.

Wild Plates Catering and staff will require constant access to and from the location while they are providing the catering services. The customer must ensure that Wild Plates Catering staff can enter and leave the location without excessive restriction.

While at the location and providing the services, Wild Plates Catering will need access to a sink with a clean water supply. As well as access to appropriate cooking and preparation facilities. Where the event is being held in a temporary structure such as a marquee, provision of a catering tent next to, or within a reasonable proximity of the temporary structure needs to be provided, along with uninterrupted power supply sufficient to cover all of the needs of Wild Plates Catering at the event. Access to parking and toilet facilities is also required for duration of the event.

PAYMENT

A non-refundable deposit of 30% of the original estimate is required to secure the service of Wild Plates Catering. Full payment is required no later than 3 DAYS prior the event. Payment can be made by BACS transfer or by credit / debit card, or cash.

The charges do not include the cost of breakage, or loss of or damage to the supplier’s equipment, tableware, cutlery or linen etc., for which we reserve the right to charge the customer after the event. The customer shall only be liable for the cost of breakage or loss of or damage to the supplier’s equipment, tableware, cutlery or linen etc. if caused by the customer or one of their attendees.

QUALITY ASSURANCE

Under the Government Food Hygiene regulations all cold food should be consumed within FOUR hours of delivery. Hot food should be consumed within TWO hours. Thereafter the customer recognises it is their responsibility when food which is left unsupervised after this time, and is NOT covered under our Public Liability Insurance.

Where the customer chooses to supply items of food and/or drink itself for the event the customer understands that it is on condition that Wild Plates Catering prepares and/or serves any such items, but reserves the right to dispose of or not to serve any such item if items are unfit for human consumption, and/or displays signs of contamination or deterioration and/or cannot be demonstrated to have been stored in accordance with statutory and/or regulatory requirements prior to delivery to the supplier at the event.

All excess food at the location at the end of the event shall be removed and disposed of by Wild Plates Catering in accordance with prevailing statutory food hygiene requirements, save where such food or drink has been supplied by the customer in which event the customer shall be responsible for removing excess food or drink and empty bottles unless otherwise agreed by us.

We shall provide the catering services with reasonable care and skill and in accordance with food catering industry standards for hygiene and general cleanliness. The preparation and cooking of food and the handling and service of food, beverages, utensils and tableware. In compliance with statutory and regulatory requirements affecting the preparation, cooking, handling and service of food.

PRICE CHANGE

Due to the current economical climate, prices provided by our quotations are subject to change in line with suppliers of Wild Plates Catering. Therefore, we reserve the right to make amendments to client quotes. Clients will be notified of any increase as received. We will endeavour to try our best to keep quotes as accurate as possible.

ENVIRONMENTALLY AWARE

We are fully aware of the environmental issues that we all need to take responsibility for and wherever possible we want to play a role in helping the environment. Wherever possible we use local suppliers to reduce our carbon footprint. We also try to arrange deliveries together to minimise our carbon emissions.

DATA PROTECTION

We will process any personal data collected from the customer for the purposes of administering the booking for the event. We may also process such data to provide the customer from time-to-time with information on other services that it provides and other events organised by us if we feel that it will be of interest to the customer. We will not give your details out to any third parties. 

For full disclosure on how data is collected and stored via our website, please see our Cookies Policy, please refer to our 

Should you have any questions, feel free to email us on info@wildplates.ie